Hello, I have been using eM Client for a couple of months and I must say it overall works fine, it'smuch faster and much more user friendly. I keep getting the message: (IMAP) an attempt to connect to [email protected] failed. This could eb caused by temporay server. I ́m getting this error: (however, in gmail it works fine sometimes. But hotmail i can ́t download the messages. using imap.). MFT WORKBENCH
It has only been lately that I have been experiencing failed sends to three particular parties. My husband can send without problems. Hoping someone has an answer. No one has complained. ItemOperationException: Cannot send message Email recipient not accepted by the server. Mona, I think you should contact consolidate. Thanks for your input Gary Curtin.
At least someone made a suggestion. This could be You can disable your anti-virus application, then try again. Log [detail tab] PM mail. Therefore, this functionality has been removed from eM Client as well. For IMAP accounts eM Client by default only downloads the headers of incoming messages and the body content is downloaded once you open the message's details.
While the startup synchronization is being processed by your server, it's possible the request for downloading body content may have timed out and can be run again once the folder sync is finished. To avoid this, try to enable the "Download messages for offline use" on your account or one of your folders — for example, your Inbox. To do so, navigate to your account settings, IMAP, and check the option to download messages for offline use, or right-click your folder, navigate to its properties and enable the option for selected folders only.
This warning is a general connection error, and it can be caused by minor connectivity issues between the application and your mail server. It can occur when the server is not responding or if the number of requests is higher than usual and the server is unable to respond while the request is valid.
Don't worry though — eM Client should be able to automatically reconnect if the connection error is thrown unless there's a real problem on the server. If you need help analyzing the problem, get in touch with our support. It's part of Google's authentication called oAuth, where instead of giving the external application eM Client your password, you just give access from your Google account settings. So, log in with your Gmail account and allow access for eM Client by clicking on "Accept" on the second browser page right after you log in to the browser.
Read more in our blog: OAuth authentication with Gmail. If you try to upload or change an event, task or contact but an error message pops up with the reason described in the message e. Try to delete the local changes to stop the synchronization — if this cannot be done manually or the error message cannot be closed or keeps reappearing it might be best to clear the local cache memory in eM Client for this account and download the correct data from the server.
Simply right-click the affected folder calendar, contacts folder, etc. We, unfortunately, do not support export to PST files and it is not a feature our developers plan to implement in the future since the file is specific for Outlook only. Instead, we export messages into EML files which is a widely accepted standard file format for email messages.
This issue started happening in eM Client 7. Since we started supporting Gmail labels and folder structure, all labels are synchronized. And one thing that was not visible before and might not be visible in other clients is that Gmail assigns the 'Important' label to all messages synchronized through IMAP. In eM Client 8. Under the Tag section you will find the Show Important tags option and you can select to either show it based on Gmail's settings, Always show it or to Never show it.
In older versions, you need to go to your Gmail settings in your web browser and create a filter that will remove the Important label automatically from each message. Create a new filter where all messages received by your email address will never be marked as Important. Just select the Blacklist and click the 'Edit' button. A new window with all the domains and addresses in your blacklist will pop up and you can add new items or remove any of the email addresses and domains already in it.
Microsoft has officially ended support for Windows XP on April 8, Unfortunately, this means that the security protocols from the last service update are no longer up to the current standard. So when you try to activate the license after the eM Client trial, you will encounter an error message instead, because the request sent from Windows XP, unfortunately, doesn't arrive at our licensing system.
A problem has occurred when contacting the licensing server:. The underlying connection was closed: an unexpected error occurred on a send. We have created a compatibility version for XP which allows the connection, but please be aware that this version will not be updated in the future. Please send us a message to info emclient.
If the program somehow switched to a language you do not understand, do not worry! The buttons are located in the same place for all localizations , so follow these screenshots to find your way to the language settings:. Menu is in the top left corner of the program, Settings is a 7th item on the list in the drop-down menu. This will open the Settings window.
General is the very top section while Language should be the second one in the list below. Then just select your preferred language and press Ok. The Operations log can be very useful for troubleshooting, as it contains information about the Operations that were done during this run of the application.
If there is an error message the Operations log might contain more detailed information about the error itself. If an error message already popped up, the Log can be found in the third tab of the same Window. The Log is in the third tab of this window.
You can then search for your error message there in case the error details made the reason self-explanatory or you can send this log to the support so we can analyze it and provide advice. Support options are described on our website in Support overview section. In older versions the Copy log button is not available, so you will need to copy the log manually.
If you use the default Windows proxy, download the config included in the attachments section of this article. However, this solution only works for eM Client up to version 7. If you are using a different proxy solution or newer version, you need to either arrange for eM Client to get the credentials using a 3rd party program e. Proxifier or add eM Client to exceptions. Unfortunately, Gmail does not forward the information about the label color through IMAP protocol, so eM Client cannot load the exact same colors and assigns random ones instead.
This is, unfortunately, a common confusion, as there are actually two different settings for changing your font style in eM Client. The Preferred Style setting in this section will be applied to the messages you read, if they use Plain text. Plain text format does not have any set "visual" formatting, so you can apply your own.
This way you can make the font easier to read for you. If any of the main left-side sections is missing, whether it's Mail , Calendar , Tasks or Contacts your data is definitely not gone. It just means you accidentally hid the section. You can make it appear again easily. Just right-click any of the other items in the same menu for example Calendar and a drop-down menu with all options will appear.
The missing section will not have a checkmark next to its name. Click it to check it and make it appear again. We have analyzed the issue in detail, including IMAP logs provided by some of our users and our developers concluded that it's a server issue that can't be fixed on our side, unfortunately.
It seems that the BT updated the feature on their back-end servers but didn't adapt the proxy servers which report the errors. It seems that BT is continuously changing the settings and that's why sometimes the account reset helps but later on the issue reappears. See here. By logging into the desktop version of BT email you can see which version you have got.
It transpires I have BT Yahoo mail. I have set the email up using BT Yahoo settings and it is now working again. Something must have changed on BT's side. So if you get this query again this should be the solution. Insert your credentials into "these credentials" fields and save the settings. Also, if your username is set anywhere as just the user part, make sure to change it to full address - ie.
In case you're trying to set up an Exchange account in eM Client for Mac and you're getting pop-ups with failed authentication, then your mail server most likely requires an NTLM authentication, which is currently not supported in eM Client for Mac. We are aware of the problem and are collaborating with Microsoft on a solution that will solve this once and for all. Attention: These solutions can only work with eM Client 8. That is why the login method will not work natively for now, but we have prepared workarounds to help you out:.
It is not compatible with the oAuth setup and could cause additional problems with the setup. Our databases are not backward compatible for older versions and once you upgrade your database to accommodate the new version, you cannot just simply install an older version over it. If you have a backup of your database from eM Client 8 or older you can skip any export. If not, you will need to export local data before the downgrade to keep them. For accounts set up with IMAP or EWS protocol this is not an issue, as setting these accounts anew will synchronize messages and folders back from the server.
If you use Google or Yahoo accounts your accounts might have stopped synchronizing after the upgrade. We have seen this often happen with Avast, Kaspersky and AVG, though others could cause the same problem. Adding eM Client to exceptions in these apps and disabling any mail shields should resolve the issue. We also recommend reporting this to the provider of your security app, so they can update their records and not block eM Client in the future.
This was to give you a fresh start with your folder management and make the interface more streamlined. To remove items from the More folder, simply drag them out of it. Once there's nothing in the folder, it will disappear. To add items back, simply right-click an item and select Hide.
Therefore, a lot of our documentation and help articles written before the release of eM Client 8 in June have instructions that follow that pathway. With eM Client 8, we promoted some of these frequently used features to just be under Menu. Additionally, some features such as Categories and Smart folders have been renamed.
To do this click on the down arrow v on the right side of the search bar and deselect Use server search if available. Most users nowadays have high-speed internet connections and therefore an explicit progress bar for sending messages was no longer necessary in Version 8. When you go to type in a name in the To: section, if there is an X button on the right side in the suggestion list, then it can be deleted from the history of recipients.
Otherwise, the unwanted contact must be deleted from your address book. We believe that the slowness of the new version is likely due to the attachment indexation and folder syncing. You can try leaving eM Client running overnight so it can complete this process. Alternatively, you can run the eM Client application with a disabled indexer by pressing the Windows key and R key at the same time and entering the following command:.
Generally, Pro Support is only available to Pro License holders for one year after their purchase, otherwise we direct Free users to our Support Forum. However, since the new eM Client 8 was recently released, everyone is treated as a Pro user for a month and is contacting the Support Team for a large range of issues. This has greatly increased our number of new support tickets to s every day and created a backlog.
Some of the issues are bugs that our users have caught and we can pass on the information to our developers to fix and make eM Client better for everyone. This is likely caused by the system notifications from your operating system. Sometimes the system notifications from Windows misbehave and don't work correctly.
When you disable them, the native notifications for the eM Client Application take over and are more reliable. The first thing you should know is that most of the "folders" of Google's mail, contacts, tasks, calendar, etc. When objects messages, events, contact entries etc.
Understanding that will help you understand the rest of the explanation and the solution. If you're creating a new contact using that method, you must either select a Tag to apply to the folder or select a subfolder. Then it will automatically apply a tag to the contact and it won't trigger the error.
To fix the rest of your contacts that have this "No Tag" error, the easiest thing to do would be to go to the Contacts folder and sort all of your contacts by Tag in ascending order. This will cause all your "unsorted" contacts to appear at the top. Drag all of the unsorted contacts into any of your subfolders and this will apply a tag to them and stop the error.
It could also be helpful to click the "select" option so that you can easily select multiple entries at once. Uploaded Public Key not Verified. Public Key John Doe for email address example yahoo. Should eM Client keep monitoring for incoming verification emails? The message you should be looking for is called "Verification email from eM Keybook" and it will be sent from keybook emclient.
Furthermore, some email accounts such as seznam.
EM CLIENT FIX ERRORS
Since I did not change any system or email settings since the IMAP problem first surfaced on 18 Nov , I assume Microsoft had finally performed some rectifications on its end. In such a scenario, the rectification may take some time to rollout to affected Hotmail users. I think Microsoft might be the only service provider that does this on a regular basis? It's always trying to remake itself for the sake of remaking itself I think there were some OneX or SkyX changes in between as well.
Also, on 01 Jun when Microsoft was migrating its email users to Outlook. I didn't login or sync my Microsoft email accounts that day, so I was spared. The aforementioned problem persists till today almost half a year later , regardless of various preventive actions by users. From what I had observed, it started with emails from Facebook.
Yup, my issue spontaneously resolved itself today Nov Two email accounts that were failing both worked fine as of today. The other two that never had a problem continue to work fine. I vaguely remember reading something years ago about Hotmail blocking if you made too many connection attempts in too short a time.
Who knows. Just a random mystery I guess. None of my other devices had a connection problem to the account in question either. Now, server login failed again. That would be Error too many connection attempts within a short timeframe. This typically affects users who try to send hundreds or more emails per session eg. If your IMAP error was , were you syncing your Hotmail account including lots of send every often, say every mins?
From Microsoft's Webmail Policy :. Wikipedia describes Error as: Misdirected Request: The request was directed at a server that is not able to produce a response for example because a connection reuse. On the other hand, my Hotmail IMAP error from Nov was server unavailable, reason: credentials rejected. My affected Hotmail account is primarily used for receiving emails eg.
My sending rate from this account is 1 email every few months or less. The last time I sent an email from this account was in For those who encounter Error but do not send a lot of emails per day, a possible reason that I can think of is that your IP address is being reused.
As such, the same IP address is shared recycled amongst thousands of subscribers on a frequent basis. Choose where you want to search below Search Search the Community. Search the community and support articles Outlook Outlook. Hey community I was previously using Mozilla Thunderbird for my 5 emails for the longest time without a hitch.
So, I have: - Swapped email client. IMAP settings Host: imap-mail. This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question Report abuse. Details required :. Cancel Submit. I'm facing the exact same problem, which also suddenly began on 18 Nov Details required : characters remaining Cancel Submit. Sorry for the delay, but I replied to this message that the suggestions did not help, but it looks like it never got to you.
Please review this correspondence and figure out what it wrong with Win7 that it won't let me connect SMTP for my email. Type services. Check the status of ASP. NET State Services, if it is not started, then right click on it, click Properties and change its Startup type to automatic. Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done.
If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks. Please let us know the results. Choose where you want to search below Search Search the Community. Search the community and support articles Windows Search Community member. Frank Kolwicz. I have the same question 0. Report abuse. Details required :. Cancel Submit. Hello Frank, Thank you for posting your query on Microsoft Community.
I would appreciate if you could help me with more information: 1. How are you accessing your emails? Are you using a Mail App or a Web Mail? Which email client are you using? How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site. In reply to A. User's post on March 8, In reply to Frank Kolwicz's post on March 8, Hi, Thank you for writing us back.
User's post on March 9, Hi, Shubham, I have verified my SMTP settings many times on this machine, on my laptop and on my wife's and it's is correct. My ISP uses a port setting of and works on my laptop and on my wife's machine. A log of an attempt to connect using eM Client includes the following for SMTP: PM "Unable to read data from the transport connection: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
Process WorkerStatus status I can't figure out what the logging method is that is referred to in the last link below: "To activate SMTP logging, on the virtual server's General tab, select Enabling logging , and specify the logging format you prefer under Active log format. Frank Hi, Thank you for writing us back.
In reply to Frank Kolwicz's post on March 9, In reply to Frank Kolwicz's post on March 13, Hi, Thank you for your reply. I would suggest you to go through the below methods: Method 1: Try to check the services: a.
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